Looking forward to welcoming you back, safe and sound.
Below you will find our new procedures and precautions ahead of your next stay with us. Please do not hesitate to get in touch via phone on +44.020.7858.0100 or email on firstname.lastname@example.org, should you have any questions at all.
Arrival at The Hari:
We will contact you prior to arrival and give clear instructions regarding our check in process.
Upon arrival you will notice screens in the reception area. This is in line with Government best practice guidance. As a result our team will be able to maintain a safe distance between you and them at all times for everyone’s protection.
We have simple and easy to follow route from check in to your room, we politely ask you to follow this to the best of your ability.
The check in process has been streamlined, so there will be less time spent during this process.
Our porters will be on hand to help transfer your luggage. All trolleys are thoroughly sanitised after each use.
Your room key will be thoroughly sanitised before your arrival.
We have taken extra care in preparing your room. Every room is thoroughly sanitised prior to each guest arrival.
We will take your credit card details prior to arrival to ensure a smooth check out process and minimise the need for contact.
Please make use of sanitising hand lotions at entry and exit points.
Your hotel experience:
Social distancing measures will be in place in all common areas throughout the hotel.
Enhanced cleaning programmes have been implemented in all public areas, including frequent disinfection of high touch areas. We will take care that this cleaning does not impact on your stay, but you will see the team in action from time to time.
Linens, towels and robes are professionally washed on a high heat. Slippers and all other room consumables are replaced after each stay.
Housekeeping services, including turndowns, will be available on request only. Where this is requested we will ask you to vacate and ventilate the room prior to housekeeping staff entering. This way you know who has been in your room and when.
Housekeeping staff will change their personal protection equipment each time they enter a different bedroom.
Some activities, services and facilities will be limited or unavailable, thank you for your patience and understanding in advance.
The Senior Manager on duty is our designated and responsible person for all staff and guest COVID-19 related queries.
Your dining experience:
We have reduced the number of tables at il Pampero, The Garden Terrace and The Hari Bar.
We have extended dining hours during periods of higher occupancy. This will ensure you get our full attention, limit the number of tables our staff are visiting during service and give us ample time to clean tables and chairs between guests.
We have established strict cleaning procedures between guests.
All menus will be single use.
Your Gym experience:
All guests wishing to use the Gym at The Hari will need to make an appointment and follow a check in process at the Reception.
The Hari Gym will be disinfected between each guest appointment.
Our business partners :
We will be receiving visitors and contractors to site by appointment only. All visitors or contractors are asked to complete a health questionnaire and are issued a copy of our COVID-19 secure operating procedures, which includes strict guidelines for their visit. Access to back of house areas in the hotel and on the estate is restricted to staff only. Contractors and visitors are not permitted to use guest facilities.
Our teams commitment to you:
All team members are required to:
Stay at home when unwell, in line with strict Government guidelines.
Practice good personal hygiene, including hand washing upon arrival, before and after each task and regularly throughout the day
Maintain social distancing
Wear PPE when appropriate
Follow the company’s COVID-19 Secure operating procedures
Our Senior Management team monitor government guidance daily and act quickly to implement changes and train staff accordingly.
We ask that you:
Observe our CANCELLATION POLICY: Our cancellation policy provides you with maximum flexibility and reassurance. Providing a full 48hrs notice is given, you will receive a full refund. For group and event bookings please speak directly to the hotel.
Complete a HEALTH DECLARATION prior to arrival: We will kindly ask you to complete a health declaration prior to your arrival and confirm this upon arrival. This is to ensure that all guests (and their households) are symptom free, therefore ensuring the safety of all.
If, prior to arrival, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, before travelling to us, so that we can reschedule your stay.
For the safety of other guests and our team, should you begin to feel unwell and start to show COVID-19 symptoms during your stay with us, please self-isolate in your room. We will contact the appropriate health officials and make sure you get the care you need.