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Reservations Agent

You will be working closely with the Director of Revenue to maximise rooms revenue for both transient and group segments, the successful candidate will show a willingness to learn and continue to develop the role. A flexible approach and good time management skills will be required. At all times you must demonstrate high energy levels and provide consistently high levels of customer service both internally & externally. It is imperative that you understand exactly what it means to deliver a 5-star service and “Make Someone’s Day!” You will naturally engage with our guests, consistently providing a high-end guest service- always aiming to achieve 100% guest satisfaction!

 You will be required to:

  • Ensure that all room reservation enquiries are dealt with in an efficient and timely manner
  • Assist day to day with F&B reservations via email, phone and online booking platform
  • Be the first point of contact with guests, and deliver the friendly yet professional service to which The Hari guests have become accustomed too
  • Maximise revenue by upselling and cross selling
  • Check availability on a regular basis and be aware of competitor selling status.
  • Show good attention to detail, particularly when checking correspondents and arrivals
  • Demonstrate great product knowledge and a basic understanding of the local area
  • Build relationships with agents, clients and partners to help generate new enquiries
  • Work alongside the Sales Team with corporate enquiries, inputting group blocks, rooming lists and invoicing

 About You:

The successful candidate will have:

  • Previous experience in a similar role in a luxury hotel
  • Strong communication skills and a pro-active approach to your work
  • The ability to act at a professional level with solid interpersonal skills.
  • A high level of both written and spoken English

You will also be:

  • Ideally, comprehensive in the use of Opera PMS
  • Dedicated and passionate about your work
  • Able to work successfully as both part of a team and as an individual

With plenty of opportunity and a great team to work alongside, you can reach your full potential at The Hari. To join our award-winning team and start carving a successful career in hospitality at The Hari, please email your CV to our recruitment team at or apply via the button below.

Please kindly note that due to the high level of response you will only be contacted if your skills and experience fulfils the criteria for the role and if the position you applied for is still available.

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We are proud of our tailored approach to service, there is no “one size fits all” and we empower every member of the team to do what they think is right for the guest. This has seen us rewarded as the No.1 UK Hotel, No.7 Hotel in Europe and No.21 Hotel in the World Overall in Tripadvisor’ Travellers’ Choice Awards 2021 Best of the Best.

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