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TERMS & CONDITIONS

TERMS & CONDITIONS

INTRODUCTION-TERMS OF USE AND COOKIES

This website is provided for your personal use. In these Terms and Conditions, ‘you’ and ‘your’ refer to each any every person using or accessing this website.

By using and accessing this website, you are agreeing to the Terms and Conditions (defined below) of such use. You must agree to the Terms and Conditions in their entirely, and to be bound by them. If you do not agree to this then you are not authorised to use this website, and you should not do so.

The ‘Terms and Conditions’ governing this website and its use are made up of: the Terms and Conditions set out below, our Privacy Policy, and our Cookie Policy.

Important: this website uses cookies. Please ensure you have read our Cookie Policy.

PROVISION OF THIS WEBSITE

This website is provided by and operated by Harilela Hotels (UK) Ltd.

AMENDMENTS TO THE TERMS AND CONDITIONS

We reserve the right to amend or alter the Terms and Conditions at any time, and from time to time. It is your responsibility to satisfy yourself on each visit to the website that you are prepared to accept and agree the Terms and Conditions as at that date.

All amendments will come into effect immediately unless we indicate otherwise.

If you do not agree to, or accept any alteration or amendment to the Terms and Conditions then you should not use, or continue to use the website. If you continue to do so after the date of any amendment or alteration comes into effect you will be presumed to have agreed to the relevant change or amendment.

TERMS AND CONDITIONS

The Terms and Conditions applicable to, and governing the use of this website by you are as follows:

Use-general

You may use this website only for proper, lawful, purposes.

In particular you will not use this website for any of the following uses or purposes: (A) The dissemination of any unlawful, threatening, libellous, obscene, or otherwise objectionable material (B) For any purpose which might interfere with the operation of this website, or any other person’s legitimate use of it (C) To do anything which breaches or interferes with the intellectual property rights of any person, or (D) To do anything which either constitutes, or encourages another person to commit, a criminal offence, or any act which breaches any applicable law or which may result in any kind of civil liability (in damages or otherwise) arising.

As set out in the section headed “Your legal responsibility” below, we will look to you to take responsibility for, and to compensate us in the event that we incur and kind of cost or liability as a result of taking any of the actions referred to above.

Intellectual Property

The contents of this website are the property of Harilela Hotels (UK) Ltd (or third parties from whom we have an appropriate licence), and are protected by laws governing intellectual property rights generally, including trademarks, and copyright. No person my reproduce, modify, distribute, transmit, publish, or display anything which appears on this website without our prior written consent.

We consent to you viewing, retrieving, displaying and printing the contents of this website for your own, personal, non-commercial use, in connection with; viewing the information contained in this website, making a reservation, or making an order. All or any other use requires our express written consent.

Availability of the website and our service through the website

Although we will use all reasonable endeavours to ensure that this website (and its normal contents) are available to be viewed and used by you at all times. There may be circumstances in which this is not the case. These include non-availability for maintenance and upgrading, and also events of force majeure ie, events which are outside our reasonable control.

It is also possible that, from time to time, faults, omissions, and delays may occur in the service provided by this website and/or any products or services referred on it. There is no guarantee that the service provided on this website will meet all of your requirements, or will be fault free at all times. If you experience a problem, please report it to us at marketing@thehari.com. We will do all we reasonably can to remedy any fault that occurs as soon as reasonably possible.

Contents of the website

We make no guarantee that the contents of this website, or any goods or services referred to on it, comply with local laws outside England and Wales. If you are accessing this website from outside the UK it is entirely your responsibility to ensure that your doing so complies with local laws.

Prices and charging

All prices referred to on this website are given in good faith, but are subject to final confirmation on booking. Where any goods or services have been mis-priced by mistake on this website, we are entitled to rectify that mistake without compensation at the time of booking.

All products and services are subject to VAT where applicable.

Methods of Payment

Methods of payment accepted: all Visa and MasterCard’s as well as Diners/ Discover, JCB, AMEX and Union Pay

Credit Card security: All our payment transactions are conducted through the secure payment services of Elavon Payment Gateway. With security and service at the heart of the business, Elavon Payment Gateway ensures that the transaction process is a safe and secure one.

Security for our Customers: Any communication between you and Elavon Payment Gateway is also encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of their card in a “card not present” environment, by your card issuer. Your card issuer provides the right for you to dispute a transaction if the goods do not arrive or if the card was used fraudulently, in line with your card issuer T&C’s.

The Hari cancellation policy

Rooms may be cancelled up to 3pm the day prior to arrival. This policy excludes rooms booked on the advanced purchased non- refundable/non changeable rate plan.

Returns

If you purchase goods through this website, you can cancel your order at any time, prior to usage, up to seven days after purchase. If you wish to cancel any purchase, please contact us on +44 207 858 0110, and (where appropriate) please return the goods to The Hari, 20 Chesham Place, London SW1X 8HQ.

To the extent that any goods delivered to you need to be returned, this will be your responsibility to arrange and must be done at your expense. In order for the full cost of purchase to be refunded, returned goods must be delivered in the condition, and packaged, as you received them.

Emergency contact

If you need to contact us for any reason, please do so by calling the Hotel directly: + 44 207 858 0100.

Your legal responsibility

You will be legally responsible and accountable for all your acts or omissions in connection with this website, and for all and any costs or losses that we may sustain as a result of any such act or omission by you.

In the event that you use this website in a way that is not authorised, or is in breach of these Terms and Conditions, or if you access it from outside the United Kingdom and by doing so breach any local law or regulation, you will indemnify us and hold us harmless against any cost, claim, or liability that we may incur as a result of you so doing.

Limitation on our liability

In the event that we breach these Terms and Conditions, our liability to you will be strictly limited, and will extend only to any loss that flows directly from our breach and which is a clearly foreseeable consequence (at the time the breach occurred) of the relevant breach. Such losses will never include matters related to a trade or business, such as business interruption or loss of profit.

This limitation does not affect our liability in negligence in relation to personal injury or death.

Your rights

Your rights under these Terms and Conditions are personal to you, and may not be transferred to any person.

Our rights

Our rights under these Terms and Conditions are an integral part of our business, and may be transferred by us to any reasonable and appropriate transferee as long as your rights under these Terms and Conditions are not adversely affected.

Governing law

These Terms and Conditions are governed by English Law. You submit to the exclusive jurisdiction of the English courts in relation to them, and no action or proceedings in relation to them shall be commenced outside the United Kingdom.

COOKIE POLICY

What is a cookie?

A cookie is a way that web servers communicate with web browsers, allowing web servers to collect information from web browsers.

Most websites use cookies to improve the user experience; for example, cookies will ‘remember’ you, which will help on future visits, and they let you navigate between pages (without the need to login each time), and they store preferences. Cookies can also use your location and browsing habits to help us to offer a more targeted response to you. By doing these things, cookies help to make the website faster and easier to use.

There are two types of Cookies; “persistent” and “session”. “Persistent” cookies will be stored by a web browser and will remain valid until either its set expiry date, or until the user deletes it. “Session” cookies expire at the end of the user’s session when the web browser is closed. We use both persistent & session cookies on this website.

To find out more about cookies generally, go to http://www.cookiecentral.com

How does this website use cookies?

We use cookies on this website to do 2 things:

First, we use them to monitor activity on and use of the website generally. This helps us to ensure that the website is as user-friendly and helpful as it can be.

Secondly, we use them to store information about your specific activity on the website, eg, to preserve information as you order, and to maintain information on such matters as your order history, etc.

Additionally we use Google Analytics & Google Tag Manager to analyse the use of this website. Google Analytics generates statistical informational relating to the website by means of cookies which are stored on users’ computers. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html
From time to time we also use Hotjar to analyse use of the website. This also provides statistical information on the use of the website & cookie use; further information can be found at https://www.hotjar.com/cookies

Disabling cookies

Most browsers make it possible for you to disable cookies. Information on how to do this is normally available on the ‘help’ menu. You should be aware however that if you switch cookies off, this will have a negative impact on your use of this website. [It will also mean that you are unable to make purchases on the website, as disabling cookies will prevent us from storing the information we need to process purchases].

Our cookie policy

It is important to note that, by using this website, you are agreeing to our use of cookies as described in this Policy.

PRIVACY AND DATA PROCESSING

Introduction

The privacy of all our customers is important to us.

Your personal data

We may collect personal data about you at any point at which you interact with us, for example; through this website, over the phone, or in person [or via social media]. This includes whenever you order any product or service offered on this website, or when making a reservation. Information about you is also collected and stored automatically whenever you access or use this website (please see our Cookie Policy in this regard). The information we might collect might include such things as: information relating to a stay with us or any purchase you may make, your personal characteristics, your passport number, travel history, payment information, your guest preferences, and groups with whom you may be associated.

We gather this information to assist us in providing the best service we reasonably can to you, and to all our customers and guests.

You are entitled to have access the personal data held about you. If you would like to see a copy of the personal data about you held by us then please just let us know. We can be contacted by email on marketing@thehari.com.

Use of your personal data

We will use and process the personal data we hold on you when doing any of the following:

  • Providing you with our services;
  • Dealing with any enquiries you may have;
  • Carrying out legitimate and targeted marketing activities (as to which see below);
  • Administering orders for goods or services that you may make, and
  • Providing you with information about our products and services.

Our confirmation to you

We will not disclose your personal data to anyone, other than the following people or entities in the following circumstances:

  • To third parties to whom we need to disclose it in order to complete or process any booking or transaction that you have inquired about, or entered into either via our website or otherwise;
  • To a bona fide potential purchaser, or funder, of our business or the Hotel, or any part of it, for the purposes of explaining our business, or the relevant part of it, to them;
  • For legitimate marketing activities. Information used in this way will only be used to contact you directly. We would not use your personal information to enable contact to be made with you by a third party.

International transmission of data

Any use or transmission of data may involve its use or transmission internationally. We are not responsible for any breach of law outside the United Kingdom that might occur as a result of the storage or use of data in the manner described above.

Your consent

By providing your personal information to us either through this website or otherwise, you consent to it being used by us in the manner described above.



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