Night Manager

Duties Include:

• Manage and swiftly resolve guest complaints.
• Liaise with guests, finding out their preferences and updating their Opera profiles.
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel cash procedures
• Manage, record and promptly resolve issues or emergencies that arise
• Demonstrate current knowledge of hotel products, services, as well as knowledge of the local area
• Act in accordance with all security and emergency procedures and manage the investigation of these, as required
• Compile adequate handover to Early shift staff / Duty Manager
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development
• Conduct Appraisals with Night front office Team Members
• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

About You:

• Previous Night Manager within a luxury hotel
• High level of IT proficiency including Opera
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service
• The ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Personable, naturally engaging and attentive with an eye for detail. It goes without saying that you will be passionate about providing exceptional guest service.
• Thoughtful, intuitive and insightful.

This role is a full-time position, working 40 hours per week, five nights a week on a shift basis.

With plenty of opportunity and a great team to work alongside, you can reach your full potential at The Hari. Sound good? To join our award-winning team and start carving a successful career in hospitality at The Hari, please email your CV to our recruitment team at recruitment@thehari.com or apply via the button below.