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Terms & Conditions

Terms of use

This website is provided for your personal use. In these Terms and Conditions, ‘you’ and ‘your’ refer to each any every person using or accessing this website.

By using and accessing this website, you are agreeing to the Terms and Conditions (defined below) of such use. You must agree to the Terms and Conditions in their entirely, and to be bound by them. If you do not agree to this then you are not authorised to use this website, and you should not do so.

The ‘Terms and Conditions’ governing this website and its use are made up of: the Terms and Conditions set out below, our Privacy Policy, and our Cookie Policy.

Important: this website uses cookies. Please ensure you have read our Cookie Policy.

Provision of this website

This website is provided by and operated by Harilela Hotels (UK) Ltd.

Amendments to the Terms and Conditions

We reserve the right to amend or alter the Terms and Conditions at any time, and from time to time. It is your responsibility to satisfy yourself on each visit to the website that you are prepared to accept and agree the Terms and Conditions as at that date.

All amendments will come into effect immediately unless we indicate otherwise.

If you do not agree to, or accept any alteration or amendment to the Terms and Conditions then you should not use, or continue to use the website. If you continue to do so after the date of any amendment or alteration comes into effect you will be presumed to have agreed to the relevant change or amendment.


The Terms and Conditions applicable to, and governing the use of this website by you are as follows:


You may use this website only for proper, lawful, purposes.

In particular you will not use this website for any of the following uses or purposes: (A) The dissemination of any unlawful, threatening, libellous, obscene, or otherwise objectionable material (B) For any purpose which might interfere with the operation of this website, or any other person’s legitimate use of it (C) To do anything which breaches or interferes with the intellectual property rights of any person, or (D) To do anything which either constitutes, or encourages another person to commit, a criminal offence, or any act which breaches any applicable law or which may result in any kind of civil liability (in damages or otherwise) arising.

As set out in the section headed “Your legal responsibility” below, we will look to you to take responsibility for, and to compensate us in the event that we incur and kind of cost or liability as a result of taking any of the actions referred to above.

Intellectual Property

The contents of this website are the property of Harilela Hotels (UK) Ltd (or third parties from whom we have an appropriate licence), and are protected by laws governing intellectual property rights generally, including trademarks, and copyright. No person may reproduce, modify, distribute, transmit, publish, or display anything which appears on this website without our prior written consent.

We consent to you viewing, retrieving, displaying and printing the contents of this website for your own, personal, non-commercial use, in connection with; viewing the information contained in this website, making a reservation, or making an order. All or any other use requires our express written consent.

Availability of the website and our service through the website

Although we will use all reasonable endeavours to ensure that this website (and its normal contents) are available to be viewed and used by you at all times. There may be circumstances in which this is not the case. These include non-availability for maintenance and upgrading, and also events of force majeure ie, events which are outside our reasonable control.

It is also possible that, from time to time, faults, omissions, and delays may occur in the service provided by this website and/or any products or services referred on it. There is no guarantee that the service provided on this website will meet all of your requirements, or will be fault free at all times. If you experience a problem, please report it to us at We will do all we reasonably can to remedy any fault that occurs as soon as reasonably possible.

Contents of the website

We make no guarantee that the contents of this website, or any goods or services referred to on it, comply with local laws outside England and Wales. If you are accessing this website from outside the UK it is entirely your responsibility to ensure that your doing so complies with local laws.

The Best Rate Guarantee does not apply to packaged rates. Packaged rates include; (a) hotel rooms sold as part of a travel package, where the hotel does not provide the extra service. Extra services include but are not limited to hotel rooms plus airfares, car rental or cruises, and (b) hotel rooms sold with value added amenities, including, but not limited to, free breakfast and hotel parking.

Best Rate Guarantee

The Best Rate Guarantee does not apply to unpublished rates (rates that are not publicly available). Such as the following which are not available to the general public:

Group rates

Corporate discount rates

Event and meeting delegate rates

Any closed rates requiring membership in a club or program or other organisation where the rates are targeted toward a specific group

Direct mail offers

Electronic mail offers

Promotional Campaigns with rates quoted by a code

The Best Rate Guarantee does not apply to any rates from opaque providers. An opaque provider is any provider that prevents the buyer from identifying the hotel until after the buyer has made a reservation and guaranteed payment. A site is opaque if it does not divulge the name of the hotel, the precise location of the hotel,  or other specific information which could enable identification of the hotel i.e. hotel photographs, name of the restaurant etc

Prices and charging

All prices referred to on this website are given in good faith, but are subject to final confirmation on booking. Where any goods or services have been mis-priced by mistake on this website, we are entitled to rectify that mistake without compensation at the time of booking.

All products and services are subject to VAT where applicable, and an additional discretionary 5% service charge will be applied to the room rate on your final bill.

Methods of payment

Methods of payment accepted: all Visa and MasterCard’s as well as Diners/ Discover, JCB, AMEX.

Credit Card security: All our payment transactions are conducted through the secure payment services of Elavon Payment Gateway. With security and service at the heart of the business, Elavon Payment Gateway ensures that the transaction process is a safe and secure one.

Security for our Customers: Any communication between you and Elavon Payment Gateway is also encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of their card in a “card not present” environment, by your card issuer. Your card issuer provides the right for you to dispute a transaction if the goods do not arrive or if the card was used fraudulently, in line with your card issuer T&C’s.

The Hari cancellation and no-show policy

Rooms may be cancelled up to 3pm the day prior to arrival. Any cancellations after this time will result in a cancellation fee equivalent to the first night room charge, plus VAT. This policy excludes rooms booked on the non-refundable/non-changeable rate plans, which would incur a cancellation charge equivalent to the full value of the reservation plus VAT.

In the case of no shows, the cancellation fee plus VAT will be charged. Fees for any additional nights impacted by a no show will be subject to management discretion.


If you purchase goods through this website, you can cancel your order at any time, prior to usage, up to seven days after purchase. If you wish to cancel any purchase, please contact us on +44 207 858 0110, and (where appropriate) please return the goods to The Hari, 20 Chesham Place, London SW1X 8HQ.

To the extent that any goods delivered to you need to be returned, this will be your responsibility to arrange and must be done at your expense. In order for the full cost of purchase to be refunded, returned goods must be delivered in the condition, and packaged, as you received them.

Emergency contact

If you need to contact us for any reason, please do so by calling the Hotel directly: + 44 207 858 0100.


Your legal responsibility

You will be legally responsible and accountable for all your acts or omissions in connection with this website, and for all and any costs or losses that we may sustain as a result of any such act or omission by you.

In the event that you use this website in a way that is not authorised, or is in breach of these Terms and Conditions, or if you access it from outside the United Kingdom and by doing so breach any local law or regulation, you will indemnify us and hold us harmless against any cost, claim, or liability that we may incur as a result of you so doing.

Limitation on our liability

In the event that we breach these Terms and Conditions, our liability to you will be strictly limited, and will extend only to any loss that flows directly from our breach and which is a clearly foreseeable consequence (at the time the breach occurred) of the relevant breach. Such losses will never include matters related to a trade or business, such as business interruption or loss of profit.

This limitation does not affect our liability in negligence in relation to personal injury or death.

Your rights

Your rights under these Terms and Conditions are personal to you, and may not be transferred to any person.

Our rights

Our rights under these Terms and Conditions are an integral part of our business, and may be transferred by us to any reasonable and appropriate transferee as long as your rights under these Terms and Conditions are not adversely affected.

Governing law

These Terms and Conditions are governed by English Law. You submit to the exclusive jurisdiction of the English courts in relation to them, and no action or proceedings in relation to them shall be commenced outside the United Kingdom.

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